Privacy Policy

Effective Date: September 2025
Last Updated: September 2025

1. Who We Are

Elaleni Counselling is a UK-based private practice offering online and phone counselling nationwide. Our website address is: [Insert your Wix domain].

2. What Data We Collect

We may collect and process the following personal data:

Name, email address, phone number
Counselling session notes (stored securely and confidentially)
Payment details (if applicable)
Website usage data (via cookies and analytics tools)

3. How We Collect Data

Directly from you via contact forms, emails, or phone calls
Automatically through cookies and analytics when you visit our site

4. Why We Collect It

We collect data to:

Respond to enquiries and provide counselling services
Maintain secure records in line with ethical and legal standards
Improve website functionality and user experience

5. Lawful Basis for Processing

We process your data under the following lawful bases:

Consent: When you voluntarily provide information
Contract: To deliver counselling services
Legal obligation: For record-keeping and safeguarding
Legitimate interests: To improve services and website performance

6. How We Store and Protect Your Data

Your data is stored securely using encrypted systems. We retain personal data only as long as necessary for the purposes outlined above, in accordance with professional guidelines.

7. Sharing Your Data

We do not share your personal data with third parties unless:

Required by law or safeguarding concerns
You have given explicit consent

8. Your Rights

Under UK GDPR, you have rights including:

Access to your data
Correction of inaccurate data
Erasure of your data (“right to be forgotten”)
Restriction or objection to processing
Data portability

To exercise these rights, contact: [Insert your contact email]

9. Cookies

Our website uses cookies to enhance user experience. You can manage cookie preferences via your browser settings.

10. Contact Us

If you have questions about this policy or your data, please contact:
Catherine Fotheringham
Founder, Elaleni Counselling
Email: elalenicounselling@outlook.com
Phone: 01392 407772